Refund Policy
A legal disclaimer
Effective Date: 01/07/2025
We hope you love your purchase, but if for any reason you’re not fully satisfied, we’re here to help. Please read our returns and refund terms below.
🔄 Returns Eligibility
You may return eligible items within 14 days of receiving your order.
To be eligible for a return, your item must:
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Be unused and in the same condition that you received it
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Include the original packaging and any accessories (e.g. case, cloth)
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Be free from damage, scratches, or wear
Unfortunately, we cannot accept returns on:
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Gift cards
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Custom or prescription lenses (unless faulty)
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Sale items marked “Final Sale”
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Items returned outside the 14-day window
💸 Refunds
Once your return is received and inspected, we’ll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
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Original shipping costs are non-refundable
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Refund times may vary depending on your payment provider
📦 How to Return an Item
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Email us at info@magpieandco.uk with your order number and reason for return
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We'll confirm your return eligibility and provide return instructions
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Send the item back to the return address provided (we recommend tracked shipping)
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You’ll receive a confirmation when we’ve processed your refund
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
🛠️ Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.
Email info@magpieandco.uk with photos of the issue, and we’ll resolve it quickly — either with a replacement, refund, or store credit.
📬 Exchanges
We do not offer direct exchanges. If you'd like a different item, please return your original purchase and place a new order separately.
💬 Questions?
If you’re unsure about anything or need help with a return, email us anytime at info@magpieandco.uk. We’re here to help.
